Privacy Policy

01Introduction and Scope

This Privacy Policy applies to personal information processed through the ikea88 website, player account area, customer support channels, casino products, live football markets and related promotional services. It applies whether a player connects from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam or another supported location.

ikea88 aims to handle information fairly, transparently and securely, with regard to recognised privacy principles and relevant Malaysian data protection expectations. The policy covers information supplied directly by players, information produced through platform activity, and information received from payment or identity-verification providers.

The ikea88 platform is intended for personal entertainment by eligible users aged 21 and above. This policy does not cover websites, applications or services that are not operated by ikea88. The platform does not intentionally provide external links within this page.

02Definitions

For clarity, the following expressions have the meanings set out below:

• “Account” means the personal player account registered on ikea88.
• “Personal Data” means information that identifies a person directly or can reasonably be linked to an identifiable person.
• “Processing” includes collecting, recording, organising, using, reviewing, disclosing, retaining and deleting Personal Data.
• “KYC” means Know Your Customer verification used to confirm identity, age, payment ownership and account integrity.
• “Payment Data” means transaction records associated with DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Malaysian banks or supported cryptocurrency deposits.
• “Platform” means the ikea88 website, casino, sportsbook, account dashboard and customer support services.
• “User” or “Player” means an eligible person who visits or holds an ikea88 account.

03Information We Collect

ikea88 collects only the categories of information reasonably needed to operate accounts, meet security responsibilities, process transactions and provide a consistent gaming experience. The exact information collected depends on how a player uses ikea88.

Customer support conversations may also be retained when a player contacts ikea88 about a deposit, withdrawal, bonus, technical fault or responsible gambling request. Players should not send information that is unrelated to the issue being reviewed.

04How We Process Personal Data

ikea88 processes Personal Data for clearly defined operational purposes, including:

• creating, verifying and maintaining an ikea88 account;
• confirming that a player meets the 21+ age requirement;
• accepting deposits, settling bets and processing withdrawals;
• providing casino games, live dealer tables and sports betting markets;
• detecting account takeovers, collusion, bonus abuse, fraud and suspicious transactions;
• providing customer support and resolving payment or gaming disputes;
• applying deposit limits, self-exclusion requests and other responsible gambling controls;
• improving reliability, mobile performance and the usability of ikea88 services; and
• sending service notices, security alerts and promotional messages where permitted.

Processing is based on the need to perform the agreement between ikea88 and the player, satisfy legal or compliance responsibilities, protect the legitimate security interests of ikea88 and its users, or act with the player's consent where consent is appropriate.

05KYC and Payment Information

KYC is a core security measure at ikea88. Before approving certain withdrawals, ikea88 may request a clear MyKad or passport image, proof of address, a selfie or evidence that a payment account belongs to the registered player. Additional checks may apply where an account shows unusual activity or a high-value MYR transaction.

Deposits and withdrawals may involve Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online or Hong Leong Connect. ikea88 records transaction references, amounts, dates, status and the limited payment identifiers necessary to reconcile the transaction. Full online banking passwords or e-wallet PINs are not requested by ikea88.

Payment information may be exchanged with the relevant processor or financial service provider to authorise a transaction, investigate a delayed withdrawal, confirm ownership or prevent misuse. Cryptocurrency transactions may also create records on a public blockchain that ikea88 cannot alter or erase.

06Cookies and Device Information

ikea88 may use cookies and similar browser storage to maintain a secure session, remember essential preferences, support mobile navigation, measure platform performance and identify suspicious login behaviour. Some cookies are necessary for authentication and cannot be disabled without affecting access to the account area.

Technical information may include an IP address, browser version, operating system, language preference, device category, session identifier, referral record and approximate connection region. ikea88 uses this information to keep sessions stable during live casino play or live football betting and to diagnose errors affecting Malaysian users.

A player may remove or block cookies through browser controls. Doing so may require a new login, reset preferences or prevent parts of ikea88 from functioning correctly. Browser controls do not necessarily remove server-side records retained for account security, transaction history or regulatory purposes.

07When Information May Be Shared

ikea88 does not sell Personal Data. Information may be disclosed only where reasonably necessary to operate, protect or review the service. Recipients may include:

• identity-verification and fraud-prevention service providers;
• payment processors supporting Malaysian bank transfers, e-wallets, FPX, DuitNow or cryptocurrency transactions;
• technology, hosting, security and customer support providers acting under contractual safeguards;
• professional advisers, auditors or insurers who require information for legitimate business purposes;
• competent authorities where disclosure is required by law, valid process or a necessary investigation; and
• a successor organisation involved in a lawful merger, restructuring or transfer of ikea88 operations.

Service providers are expected to use information only for the agreed purpose, apply appropriate safeguards and retain data no longer than necessary. ikea88 limits disclosures to information relevant to the task being performed.

08International Data Transfers

Online gaming services may rely on technical or operational providers located outside Malaysia. As a result, Personal Data may be processed in another jurisdiction where hosting, payment verification, security monitoring or customer support systems operate.

Where ikea88 arranges an international transfer, reasonable contractual, organisational and technical safeguards are used to protect the information. However, privacy laws and enforcement practices may differ between jurisdictions. ikea88 assesses the purpose of each transfer and seeks to avoid transferring more information than is necessary.

09Data Retention

ikea88 retains Personal Data for as long as an account remains active and for a reasonable period afterwards. Retention periods depend on the nature of the record, transaction history, dispute status, security risk and any applicable legal or compliance obligation.

Identity and KYC records may be retained after account closure to document age and ownership verification. Deposit, withdrawal and wagering records may be retained to resolve chargebacks, investigate fraud, address player complaints and maintain accurate accounting. Self-exclusion records may be retained where necessary to prevent an excluded player from reopening an ikea88 account.

When information is no longer required, ikea88 will delete, anonymise or securely isolate it in accordance with operational procedures. A deletion request does not require ikea88 to remove information that must remain available for a legal claim, transaction record, security investigation or responsible gambling restriction.

10Security Measures

ikea88 applies layered security controls intended to protect Personal Data against unauthorised access, alteration, disclosure, loss and misuse. Controls may include encrypted transmission, restricted staff access, password hashing, account monitoring, secure document handling, backup procedures and review of unusual login or payment activity.

No internet service can guarantee absolute security. Players also have an important role in protecting their ikea88 account. A strong and unique password should be used, login details should not be shared, and public devices should be avoided when making MYR deposits or withdrawals. Players should sign out after each session and report unexpected account activity promptly.

If ikea88 identifies a data incident that presents a material risk to affected players, ikea88 will investigate, contain the event and provide appropriate notification where required. Notices may explain the information involved, likely consequences and recommended protective steps.

11User Rights and Choices

Subject to verification and applicable limitations, a player may ask ikea88 to:

• confirm whether Personal Data is being processed;
• provide access to relevant Personal Data held about the player;
• correct inaccurate or incomplete account details;
• stop or limit certain optional processing activities;
• withdraw consent where processing is based on consent;
• close the account and request deletion of information that is no longer required; or
• review a concern relating to privacy, KYC or account security.

To protect the account holder, ikea88 may require identity verification before acting on a privacy request. A request may be declined or limited where it conflicts with fraud prevention, transaction retention, dispute resolution, self-exclusion enforcement or another valid obligation. ikea88 will explain the reason where reasonably possible.

Players can raise a request through the 24/7 live chat available on the ikea88 platform or by using the plain-text support email shown in the Contact Us section. Requests should include the registered username and a clear description of the action requested, but should never include a password or banking PIN.

12Age Restriction and Responsible Gambling

ikea88 is intended exclusively for players aged 21 and above. ikea88 does not knowingly collect Personal Data from children or permit a person under 21 to create a gambling account. Age information and identity documents may be reviewed before withdrawals are approved.

If ikea88 learns that an underage person has provided Personal Data, the account may be suspended while the circumstances are investigated. Information will be deleted or retained only to the extent necessary to protect the individual, prevent repeat registration, return eligible deposited funds or satisfy a valid obligation.

Gaming activity may also be reviewed to support responsible gambling measures. Relevant data can help ikea88 apply deposit limits, process cooling-off or self-exclusion requests, and identify patterns that may justify a player-protection contact. Further information is available on the Responsible Gambling page.

13Changes to This Privacy Policy

ikea88 may revise this Privacy Policy to reflect changes in services, security practices, payment methods or applicable requirements. A revised policy will be published on this page with an updated effective date. Where a change materially affects how Personal Data is used, ikea88 may also provide an account notice.

Players should review this page periodically. Continued use of ikea88 after an updated policy takes effect indicates acknowledgement of the revised practices, except where separate consent is required.

14Contact Us

Questions, correction requests, account closure instructions or privacy complaints may be directed to the ikea88 support team. Live chat is available 24/7 through the platform and is normally the fastest channel for account-specific assistance.

Email: [email protected]

The email address is displayed as plain text and is not a clickable link. When contacting ikea88, provide enough information to identify the account and explain the request. Do not send passwords, one-time passwords, e-wallet PINs or unnecessary financial credentials.